SaaS Service Agreement

CONTRACTING PARTIES

Service Provider:

• Spinder Company Oy, Revial
• Business ID: 3384117-2
• Address: Kempeleentie 7, 90400 Oulu, Finland

Customer:

• Customer Ltd
• Business ID: 00000-0
• Address: address, postal code and city
• Contact person: [name]

SERVICE CONTENT

Revial provides software service access with the following features:

Phase 1: Implementation

• Conceptualization and Pricing: Tools for building sales concepts and managing pricing models
• Customer-specific Assessments and Preparation: Systematic customer understanding documentation
• Meeting Documentation: Structured recording and automatically generated summaries
• Personalized Contact Tool: Multi-channel sales and social selling tool
• Sales Stage Tracking: Customer understanding-based reasoning to support purchase decisions
• Ongoing Maintenance and Support: Technical maintenance, version control, and expert user support

TERMS OF USE

The customer commits to using the service in accordance with the current terms of use.

DELIVERY TERMS

• The agreement is valid until further notice
• License fees are invoiced monthly
• The first invoice exceptionally covers three (3) months of license fees in advance
• The agreement renews automatically for the following month unless otherwise agreed in writing
• Revial delivers implementation with professional quality according to the agreed schedule

PAYMENTS AND PAYMENT TERMS

• Price: €79 + VAT per user per month
• Number of Licenses: Four (4) licenses
• If the number of users changes during the contract period, the price change will be reflected in the next invoice
• Invoicing: At the beginning of the contract period
• Payment term: 14 days net
• Late payments are subject to interest and collection fees in accordance with the Interest Act

MAINTENANCE AND CUSTOMER SUPPORT

• The license includes maintenance and support for designated main users
• Support services available on weekdays 9-17
• The goal is to respond to support requests within 1-2 business days, considering the urgency of the matter
• Email: support@revial.ai

COOPERATION AND PARTY RESPONSIBILITIES

Neither party is responsible for unexpected obstacles beyond their control (force majeure).

OTHER TERMS

• Finnish law applies to the agreement
• Disputes are primarily resolved through negotiation
• If a resolution is not reached within sixty (60) days, disputes will be resolved through expedited arbitration by the Finland Chamber of Commerce in Helsinki, in Finnish
• The agreement covers all attached or referenced documents

SIGNATURES

Place and date

Signatures of the Service Provider and Customer